Return & Refund Policy

We ship food, beverages and imported groceries in bulk. Freshness and packaging integrity matter to us as much as they do to you. This page lays out exactly when, how and for what you can return an order.

Eligible for return

• Sealed, unopened items: return window of 7 days from delivery.
• Damaged or leaking packaging on arrival: report within 48 hours with photos, we'll replace or refund in full — including shipping.
• Expired / near-expiry stock: full refund + replacement priority.
• Wrong item shipped: pickup + replacement at our cost.

Not eligible

• Perishables that were opened, portioned or resold.
• Cold-chain items where the buyer's cold storage failed.
• Items past the 7-day window on unopened stock.
• Custom or made-to-order variants.

How to request a return

1. Open the order in your Orders page.
2. Click Request return and pick the affected variant(s).
3. Upload photos of the packaging and product.
4. We'll approve or ask for more detail within one business day.

Refund timeline

Approved refunds are credited back to the original payment method within 5–7 business days. Credit-line customers see the ledger adjusted on the next statement.

Replacements

For damaged or wrong-item shipments we ship a replacement on the next dispatch cycle from our warehouse, usually within 2 business days, at no extra shipping cost.

Shipping charges on returns

When the return is due to our error (damaged, wrong item, expired), we arrange free reverse pickup. For change-of-mind returns on unopened stock, the buyer covers the reverse shipping cost, deducted from the refund.

Contact

Need help with an existing return? Reach us at support@dealsonkart.com or the in-app chat.